Stylized image of books wrapped in brown paper wrapped wit ribbon piled on a table top surrounded by pine branches, pinecones, and ornaments

Shipping & Returns

 

Shipping Information

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

*FedEx 2-Day (48 States) - Orders placed before 12:00 p.m. (Noon) ET (Monday thru Friday) should arrive within 2 business days (Saturday and Sunday are not considered business days). 

 

 

Easy Returns & Exchanges

To return an item to The Christmas Loft:

  • Call our main office at 603 745 8297 (Monday thru Friday, 8:30am-4:30pm for a Return Authorization number.)

  • Fill out the return form included with your order.

  • Carefully package your item in it's original packaging.

  • Place a copy of your invoice in the box.

  • Securely attach the return label to your package.

  • Ship your items to us via the postal service, we can mail you free return label.

To ensure that we are able to offer you full credit please:

  • Keep products in new condition.

  • Return products in manufacturer's original packaging and  include all components originally packaged with the product.

  • Do not write or mark the packaging, contents, or cards.

  • Package your items carefully.

We will credit your account upon receipt of your merchandise. We are not able to offer credit for return shipping costs if your order reached you correctly and in good condition. We are only able to offer Christmas Loft credit (not a refund) if you no longer have your original invoice.